5 Main Points of our terms and conditions are listed as follows.
20% deposit is payable upon booking your relocation by either credit card
or direct deposit, with the balance of monies payable in full upon the
uplift / collection of your goods. (Cheques are not accepted as method of
payment at any time.)
we are primarily a backloading service, WE DO NOT guarantee delivery dates
or times, and any approximate time frames for transit given at the time of
booking are only indicative.
is recommended that you obtain insurance for your goods prior to your
relocation for an all risk type cover. You can do so by talking to your
current insurance provider or alternatively visit Carts Removals
. The Moving Group contractors are only
required to provide standard transit insurance cover for fire, flood,
collission and overturning with a $500 excess payable by the customer in
the event of any such claim. YOU are therefore fully responsible to obtain
insurance for your goods.
You should be notified of uplift / collection times the day prior to your
uplift / collection and respectively notified of delivery times the day
prior to your delivery. You must be available and contactable during that
time frame. Any requests you may have in relation to uplift and or
delivery will be considered and implemented where possible but IN NO
WAY will be guaranteed. Non delivery due to unavailability by the
customer, may incur redelivery and storage charges over and above all
other costs at the rate set by The Moving Group.
is important that you check and confirm that your details are true,
correct, complete and accurate on your booking confirmation including all
your contact details. YOU will be responsible for any delays as a result
of inaccurate information, and you must be contactable at all times on the
phone numbers you provide as well as by email. Delays due to inaccurate
information and non-contactability may incur additional charges as set by
The Moving Group.
Definitions and interpretations:
Words denoting the singular number shall include the plural number and
Words denoting any gender shall include any other genders;
Headings are for convenience only and shall not affect or contribute to
the interpretation of the terms and conditions contained herein;
A reference to a “day” shall mean a calendar day, “month shall mean a
calendar month, and a reference to a “year” shall mean a calendar year.
“Customer” is hereby the authorised person booking the work to be carried
“Moving Company” includes the successors and assigns of the company and
any entity of which it may be amalgamated and any entity formed under its
“Booking Agent” is " The Moving group” in its sole performance as a booking
agent including but not limited to interstate and long distance
transportation services to sub contracted individuals and external
The person obtaining the quote and booking the job (customer) is the owner
of the goods or has the owners permission to be moving their goods and
shall be responsible for the booking and payment of the job.
Amount quoted whether hourly or fixed rate will be payable in full before
completion of unloading of the truck on all short distance moves performed
by the “Moving Company”, and payable in full upon or prior to uplift on
long distance and interstate moves. Delays of any nature outside of the
“Moving Company” control including but not limited to settlements,
additional pick ups and / or drop offs, additional and non listed items
not originally quoted on, and non mentioned and unlisted difficulties with
access will incur additional charges at the applicable rate as specified
by the “Moving Company”. Failure to abide by this condition will authorise
and reserve the right for the “Moving Company” to seize, hold, and where
payment is not forthcoming dispose of goods in lieu of payment.
The “Customer” is hereby responsible for all default of payment legal
action / debt recovery costs as well as but not limited to dishonour fees
and administration charges at the “Moving Company” discretion. Deposits
paid on jobs are non refundable, if cancelled within 7 (seven) working
days of booked job date/collection date. Should sufficient notice to
cancel be given in writing, the deposit will be refunded less 25%.
Acceptable methods of payment by the “Moving Company” is by cash,
certified bank cheque, direct credit shown as cleared funds prior to
uplift or by Master Card and Visa. A 2% credit card surcharge is
applicable on all credit card payments. Personal cheques and payment plans
are not accepted at any time and will be treated as non payment until
clear funded payment has been received in full.
Local and Short distance moves are charged from Gold Coast or Brisbane
depot to depot at the “Moving Company” discretion, and total amounts
payable are rounded up to the closest 15 minute interval and $5.00
denomination. Any goods kept in trucks overnight are kept at customers own
risk, expense and responsibility.
Only authorised “Moving Company” contractors are to drive, load and unload
the trucks. Failure to abide by this condition could void any insurances
taken out by the customer on damaged goods, as well as void any insurances
or warranties if any by the “Moving Company”.
“Moving Company” can not be held liable or responsible for delays of any
nature and the “Customer” hereby acknowledges at the time of booking that
no guarantees are made in relation to delivery dates and times as the
“Booking Agent” for long distance and interstate moves.
The “Customer” hereby understands that the only insurance provided by the
“ Moving Company” is road transit insurance for fire, flood, collision and
overturning with any excess amounts to be paid in full by the “customer”.
The “Customer” must organise their own insurances for any additional cover
by contacting their current insurance provider or alternatively by going
to removals insurance , and should the customer choose not to do
so, indemnifies the “Moving Company” and “Booking Agent” from any claims
whatsoever including but not limited to negligence.
The “Customer” hereby acknowledges and agrees that the “Moving Company” as
“Booking Agent” reserves the right to use external contractors and sub
contractors to perform works required by the “Customer”. The “Moving
Company” shall, at it’s discretion, without notice to the client,
subcontract on any terms all or part of the carriage of goods, and as a
result of such, the “Customer” indemnifies the “Moving Company” from any
delay, damage or misdelivery resultant from acts or omissions of the
subcontractor, it’s servants, and/or agents
Should any claims arise due to any works carried out by external contract
companies, it must be referred directly to the contracted company and not
the “Booking Agent”. If the “Customer” signs contracted company paperwork
the “Customer” will be bound by such terms and conditions as dictated by
the contracted company as well as the terms and conditions contained
herein without variance whatsoever.
Goods are accepted by the “Moving Company” on the condition that they
comply with the requirements of any applicable law relating to the nature,
condition and packaging of the goods, and without limitation reserves the
right to refuse goods, whole or part thereof for handling and or
The method, route and time by which the work or services under which this
contract are performed shall be at the absolute discretion of the “Moving
The “Customer” shall provide an authorised representative who will be
responsible for ensuring that the correct goods are loaded and whether or
not such a representative is provided the “Customer” shall pay all
additional charges whatsoever resulting from the movement of incorrect
goods or non movement of goods that the “Customer” intended to have moved.
The “Customer” acknowledges and accepts without limitation that any time
or date advised by the “Moving Company” to the “Customer” pertaining to
the uplift and/or delivery of any goods or the provision of any service
are indicative only and hence are not guaranteed to be met. In the case
where pre-advised times or dates cannot in the “Moving Company” view be
reasonably met, the “Moving Company” reserves the right at any stage to
alter the time or date to another time or date that in the “Moving
Company” view is reasonably practicable.
If there is no one in attendance at the place for the delivery of the
goods the “Moving Company” shall be entitled at its discretion to leave
the goods at that place or to return at a later time until delivery is
affected, storing the goods at any convenient place in the mean time, and
the Customer” agrees to pay any additional charges incurred thereby to the
“Moving Company” for any storage and/or redelivery.
The person signing a credit card signature box for or on behalf of the
“Customer” personally agrees and accepts liability for the total amount
owing if the credit card payment is dishonoured, even if the person
signing the card holders box is not the cardholder. Should card payment be
made over the phone by the customer or their representative, and no
signatures are obtained upon uplift or delivery, due to but not limited to
non attendance by the “Customer”, the “Customer” hereby agrees that the
terms and conditions contained herein will enforce such payment and the
“Customer” hereby indemnifies the “Moving Company” and takes full
responsibility for such payment being made, even if such payment was not
authorised by the cardholder.