Interstate Furniture Removals Australia wide 6 days a week.  

Terms & Conditions

5 Main Points of our terms and conditions are listed as follows.

1. A 20% deposit is payable upon booking your relocation by either credit card or direct deposit, with the balance of monies payable in full upon the uplift / collection of your goods. (Cheques are not accepted as method of payment at any time.)

2. As we are primarily a backloading service, WE DO NOT guarantee delivery dates or times, and any approximate time frames for transit given at the time of booking are only indicative.

3. It is recommended that you obtain insurance for your goods prior to your relocation for an all risk type cover. You can do so by talking to your current insurance provider or alternatively visit Carts Removals insurance on . The Moving Group contractors are only required to provide standard transit insurance cover for fire, flood, collission and overturning with a $500 excess payable by the customer in the event of any such claim. YOU are therefore fully responsible to obtain insurance for your goods.

4. You should be notified of uplift / collection times the day prior to your uplift / collection and respectively notified of delivery times the day prior to your delivery. You must be available and contactable during that time frame. Any requests you may have in relation to uplift and or delivery will be considered and implemented where possible but IN NO WAY will be guaranteed. Non delivery due to unavailability by the customer, may incur redelivery and storage charges over and above all other costs at the rate set by The Moving Group.

5. It is important that you check and confirm that your details are true, correct, complete and accurate on your booking confirmation including all your contact details. YOU will be responsible for any delays as a result of inaccurate information, and you must be contactable at all times on the phone numbers you provide as well as by email. Delays due to inaccurate information and non-contactability may incur additional charges as set by The Moving Group. 

Definitions and interpretations:
Words denoting the singular number shall include the plural number and vice versa;
Words denoting any gender shall include any other genders;
Headings are for convenience only and shall not affect or contribute to the interpretation of the terms and conditions contained herein;
A reference to a “day” shall mean a calendar day, “month shall mean a calendar month, and a reference to a “year” shall mean a calendar year.
“Customer” is hereby the authorised person booking the work to be carried out.
“Moving Company” includes the successors and assigns of the company and any entity of which it may be amalgamated and any entity formed under its reconstruction.
“Booking Agent” is " The Moving group” in its sole performance as a booking agent including but not limited to interstate and long distance transportation services to sub contracted individuals and external companies.

The person obtaining the quote and booking the job (customer) is the owner of the goods or has the owners permission to be moving their goods and shall be responsible for the booking and payment of the job.
Amount quoted whether hourly or fixed rate will be payable in full before completion of unloading of the truck on all short distance moves performed by the “Moving Company”, and payable in full upon or prior to uplift on long distance and interstate moves. Delays of any nature outside of the “Moving Company” control including but not limited to settlements, additional pick ups and / or drop offs, additional and non listed items not originally quoted on, and non mentioned and unlisted difficulties with access will incur additional charges at the applicable rate as specified by the “Moving Company”. Failure to abide by this condition will authorise and reserve the right for the “Moving Company” to seize, hold, and where payment is not forthcoming dispose of goods in lieu of payment.
The “Customer” is hereby responsible for all default of payment legal action / debt recovery costs as well as but not limited to dishonour fees and administration charges at the “Moving Company” discretion. Deposits paid on jobs are non refundable, if cancelled within 7 (seven) working days of booked job date/collection date. Should sufficient notice to cancel be given in writing, the deposit will be refunded less 25%.
Acceptable methods of payment by the “Moving Company” is by cash, certified bank cheque, direct credit shown as cleared funds prior to uplift or by Master Card and Visa. A 2% credit card surcharge is applicable on all credit card payments. Personal cheques and payment plans are not accepted at any time and will be treated as non payment until clear funded payment has been received in full.
Local and Short distance moves are charged from Gold Coast or Brisbane depot to depot at the “Moving Company” discretion, and total amounts payable are rounded up to the closest 15 minute interval and $5.00 denomination. Any goods kept in trucks overnight are kept at customers own risk, expense and responsibility.
Only authorised “Moving Company” contractors are to drive, load and unload the trucks. Failure to abide by this condition could void any insurances taken out by the customer on damaged goods, as well as void any insurances or warranties if any by the “Moving Company”.
“Moving Company” can not be held liable or responsible for delays of any nature and the “Customer” hereby acknowledges at the time of booking that no guarantees are made in relation to delivery dates and times as the “Booking Agent” for long distance and interstate moves.
The “Customer” hereby understands that the only insurance provided by the “ Moving Company” is road transit insurance for fire, flood, collision and overturning with any excess amounts to be paid in full by the “customer”. The “Customer” must organise their own insurances for any additional cover by contacting their current insurance provider or alternatively by going to removals insurance , and should the customer choose not to do so, indemnifies the “Moving Company” and “Booking Agent” from any claims whatsoever including but not limited to negligence.
The “Customer” hereby acknowledges and agrees that the “Moving Company” as “Booking Agent” reserves the right to use external contractors and sub contractors to perform works required by the “Customer”. The “Moving Company” shall, at it’s discretion, without notice to the client, subcontract on any terms all or part of the carriage of goods, and as a result of such, the “Customer” indemnifies the “Moving Company” from any delay, damage or misdelivery resultant from acts or omissions of the subcontractor, it’s servants, and/or agents
Should any claims arise due to any works carried out by external contract companies, it must be referred directly to the contracted company and not the “Booking Agent”. If the “Customer” signs contracted company paperwork the “Customer” will be bound by such terms and conditions as dictated by the contracted company as well as the terms and conditions contained herein without variance whatsoever.
Goods are accepted by the “Moving Company” on the condition that they comply with the requirements of any applicable law relating to the nature, condition and packaging of the goods, and without limitation reserves the right to refuse goods, whole or part thereof for handling and or transportation.
The method, route and time by which the work or services under which this contract are performed shall be at the absolute discretion of the “Moving Company”.
The “Customer” shall provide an authorised representative who will be responsible for ensuring that the correct goods are loaded and whether or not such a representative is provided the “Customer” shall pay all additional charges whatsoever resulting from the movement of incorrect goods or non movement of goods that the “Customer” intended to have moved.
The “Customer” acknowledges and accepts without limitation that any time or date advised by the “Moving Company” to the “Customer” pertaining to the uplift and/or delivery of any goods or the provision of any service are indicative only and hence are not guaranteed to be met. In the case where pre-advised times or dates cannot in the “Moving Company” view be reasonably met, the “Moving Company” reserves the right at any stage to alter the time or date to another time or date that in the “Moving
Company” view is reasonably practicable.
If there is no one in attendance at the place for the delivery of the goods the “Moving Company” shall be entitled at its discretion to leave the goods at that place or to return at a later time until delivery is affected, storing the goods at any convenient place in the mean time, and the Customer” agrees to pay any additional charges incurred thereby to the “Moving Company” for any storage and/or redelivery.
The person signing a credit card signature box for or on behalf of the “Customer” personally agrees and accepts liability for the total amount owing if the credit card payment is dishonoured, even if the person signing the card holders box is not the cardholder. Should card payment be made over the phone by the customer or their representative, and no signatures are obtained upon uplift or delivery, due to but not limited to non attendance by the “Customer”, the “Customer” hereby agrees that the terms and conditions contained herein will enforce such payment and the “Customer” hereby indemnifies the “Moving Company” and takes full responsibility for such payment being made, even if such payment was not authorised by the cardholder.

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Interstate Removals & Interstate Backload Specialists. Australia Wide Furniture Removalists.
Frequent services from Cairns to Brisbane including the Gold Coast and down to Sydney, Melbourne and Canberra,
and all towns on route including Townsville, Bundaberg, Toowoomba, Lismore, Gosford, Port Macquarie, Adelaide and more ...

Digital marketing agency Melbourne The Moving Group is not a common carrier, Please refer to our terms and conditions of contract and carriage.
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