Terms Conditions


Charge Rate means $40.00 (excluding GST) per 15 minutes or part thereof spent by two (2) Subcontractors or employees of Interstate Removals Services, or as may be stated otherwise in a Quote.
Goods means any object, item or thing you requested to be transported.
Quote means a written quote provided to you by Interstate Removals Services.
Services means all services supplied by Interstate Removals Services to you according to your request and in connection to the Goods.
Sub-contractor means any person or entity that Interstate Removals Services appoints to perform the Services or any part of the Services.
Terms means these Interstate Removals Services Terms and Conditions.
You means the person or other legal entity responsible for acquiring the Services from Interstate Removals Services.


2.1 These Terms apply to any contract for the carriage of Goods, or provision of the Services, entered between Interstate Removals Services and you after being given a reasonable opportunity to view them on the Interstate Removals Services website or as a consequence of accepting a Quote.
2.2 You will be bound by these Terms in their entirety when you agree to appoint Interstate Removals Services to provide the Services to you.


3.1 Interstate Removals Services is not a common carrier and will not accept liability. At our sole discretion, we may refuse to quote for the carriage of goods for any person regarding any class of goods.


Information provided by you
4.1 You warrant that any information you provide us with a Quote to perform the Services or estimate the resources required to fulfil our Services is accurate and not misleading.
Owner of Goods
4.2 You warrant that you are either the owner of the Goods or have been authorised by the owner of the Goods to act as its agent.
Dangerous Goods
4.3 You warrant that the Goods do not include any firearms or goods that are or may become dangerous, corrosive, highly combustible, explosive, damaging or toxic (Dangerous Goods) unless you have first notified us in writing. We then agree to carry the Goods.
4.4 We may, at our sole discretion, refuse to remove or carry Dangerous Goods.
4.5 If we discover any Dangerous Goods after we have received the Goods, we reserve the right to take any reasonable action, including destruction or disposal of the Dangerous Goods, without incurring any liability to you.
Fragile and valuable goods
4.6 Before removing any Goods, you must provide us with written notice of any Goods that may be fragile, or that comprise jewellery, precious items, works of art, money, collections of items or precision equipment (Special Items).
Goods left behind or removed in error
4.7 You will ensure that all Goods to be removed for carriage are uplifted by Interstate Removals Services and that none are taken in error.
Presence at loading and unloading
4.8 You, or a person representing you, must be present when loading and unloading the Goods.


Mode of carriage
5.1 We will be entitled to carry the Goods via any reasonable route or means.
Use of Sub-contractors
5.2 We may use sub-contractors to undertake the whole or any part of the Services.
Liability of Sub-contractors and employees
5.3 Any provisions in these Terms that limit our liability also apply to Sub-contractors and our employees and the employees of the Sub-contractors.
6.1 We will not be bound to deliver the Goods to anyone other than you or anyone whom you authorise in writing to receive the Goods.
6.2 If we are unable to deliver the Goods because there is no authorised person to receive them on our arrival or because we cannot gain access to the premises on which the Goods are to be delivered, or for any other reason beyond our control, we may unload the Goods into a warehouse. We will be entitled to charge you an additional amount for storing the goods and re-delivering the Goods to you.
6.3 We will not be liable for delays for reasons beyond our control, including industrial disputes, weather, and traffic or road conditions.
6.4 If delivery out of our storage is required, then a week's notice is required.


7.1 You agree to be charged for our performance of the Services by any Quote that we provide you with and that you accept.
Variation of Services
7.2 If the information that you provide to us is incorrect, inadequate, inaccurate or varies after we have provided you with a Quote, Interstate Removals Services may, in its sole discretion, perform the Services as specified in a Quote or change the charges following the variation in the specified quantity, volume or weight of the Goods, plus any variation in time taken to perform the Services.
7.2a You understand that all prices are provided, assuming that we can safely and legally access both pick-up and delivery with a semi-trailer or similarly sized large removal truck. If your move has to be quoted with the use of a smaller vehicle, it will be explicitly mentioned in your quotation.
7.3 Storage charges are per week and are payable monthly in advance. Charges are calculated from the day of furniture collection through to the date of delivery, in whole weeks.
7.3 You agree that where the loading or unloading process is delayed by over 30 minutes of the time contained in a Quote due to any factor outside the control of Interstate Removals Services, you must pay an additional charge that will be calculated in accordance with the Charge Rate.
Cancellation of Services
7.4 In the event that you cancel the Services within 48 hours of the date that we have agreed to arrive for the pick-up (the Pick-up Time), you will be charged the lesser of the following amounts:
The total amount specified in our Quote to perform the Services or
Time spent by Interstate Removals Services, including its Subcontractors, in either arranging and/or travelling to and from the pick-up destination, calculated in accordance with the Charge Rate and taking into account any loss of income associated with your cancellation of the Services.
7.5 In the event that you cancel the Services more than 48 hours in advance of the dates that we have agreed to arrive for the pick-up, Interstate Removals Services reserves the right to charge you an administration fee to cover time and costs associated with your booking of the Services

Customs, etc
7.6 You agree to reimburse Interstate Removals Services for any costs, fees or taxes incurred by us in complying with customs, quarantine, import or export requirements. Such fees are in addition to the amounts that we provide in any Quote.


8.1 Interstate Removals Services will provide you with an invoice for the Services at the time of loading the Goods, and you must pay at that time in the form of cash, credit card or other acceptable method of non-reversible electronic funds transaction.
8.2 In the event that Interstate Removals Services incurs additional charges in connection with performing the Services, you agree to pay an additional invoice that Interstate Removals Services provides you with at the time of unloading the Goods.
8.3 Interstate Removals Services may assign its rights to a third party to collect all charges and payments from you in connection with the Services.


9.1 All Goods received by us and that belong to you shall be subject to a general lien for any monies owed by you to Interstate Removals Services as a result of these Terms or any previous agreement of any nature whatsoever.
9.2 Title in the Goods shall not pass to you until such time that Interstate Removals Services has been paid in full for our performance of the Services.
9.3 In the event that any amount remains outstanding for a period of 28 days, we may give seven (7) days written notice to you of our intention to sell the Goods, and if the outstanding amount is not paid within that period, we may sell all or any of the Goods by public auction or otherwise and apply the net proceeds as follows:
First, to pay all costs, commissions and expenses associated with the sale of the Goods;
Second, to pay any storage fees incurred in retaining, storing or otherwise holding the Goods;
Third, to pay all invoices provided by Interstate Removals Services or a Sub-contractor and
The balance of proceeds of the sale (if any) will be forwarded to you by way of a bank cheque at the address that you supply to us at the time of contracting with us to perform the Services.


Australian Consumer Law
10.1 Except where the Services are required by you for the purposes of a business, trade, profession or occupation in which you are engaged, these terms and conditions will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law being, in particular, a guarantee that the services will be performed with due care and skill, and the following conditions of clause ten will apply.
10.2 Interstate Removals Services will not be liable for any loss, damage or delay resulting from any cause beyond our control.
Damage of Goods – Packaging
10.3 We will not be liable if any of the Goods sustain damage as a consequence of inadequate packaging by you.
Damage of Goods – Inherent risk
10.4 Certain goods are inherently susceptible to suffer damage or disorder upon removal and carriage. We will not be liable for damage or disorder unless such damage or disorder results from lack of due care or skill on our part.
Maximum value of the Goods
10.5 In any claim for loss or damage under this clause 10, any estimate of the value of the Goods will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of the loss or damage taking place.


11.1 If you require the Services for the purposes of a business, trade or occupation in which you are engaged, the following terms will apply:
11.2 We will only be liable for loss or damage resulting from our negligence, and in any event, that liability will be limited to $100 per item, or $1,000 in respect of all of the Goods carried under these terms, whichever is the lesser amount.
11.3 We will not be liable for:
any loss, damage or delay that results from any cause beyond our control;
loss or damage resulting from inadequate or improper packing or unpacking, unless the Goods damaged or causing damage were both packed and unpacked by us or
loss or damage to Special Items.
11.4 If we are liable under clause 11.2 above:
you must provide us with written notice of the claim as soon as possible and within 14 days of the Goods being unpacked, or in the case of loss, within 14 days of the date on which the Goods were to be unpacked and
in satisfaction of any claim, we repair or replace the Goods or other property without liability for depreciation, and in that event, our liability will not exceed the cost of repair or replacement.


12.1 You acknowledge that Interstate Removals Services has no duty or obligation to, and does not, insure the Goods that are subject to carriage against loss, damage or destruction.
12.2 You acknowledge that it is your responsibility and sole obligation to arrange a suitable insurance policy indemnifying yourself against any loss, damage or destruction of the Goods, and if you fail to arrange such insurance, Interstate Removals Services will not be held liable in any way.
12.3 You acknowledge that Interstate Removals Services is not liable for any claim made with any insurer of the Goods fails or is limited in any way as a consequence of the insurance policy being void, voidable, unenforceable, expired, or because of the operation of an exclusion clause, restriction or other term of the insurance policy, whether or not such failure or limitation arises directly or indirectly from any action of Interstate Removals Services.
12.4 Interstate Removals Services recommends that you consider taking up appropriate insurance in respect of the Goods prior to the Pick-up Time.


13.1 All personal information that we may collect and store as a consequence of providing you with the Services will be handled per our Privacy Policy
14.1 The parties agree that payment of all amounts under these Terms is exclusive of GST.


Invalid or unenforceable provisions
15.1 If a provision of this Agreement is invalid or unenforceable in a jurisdiction:
it is read down or severed in that jurisdiction to the extent of the invalidity or unenforceability and
it does not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions.
16.1 These terms may only be altered in writing, signed by each of the parties.
16.2 Consent for Interstate Removals Services may only be granted by a director, manager or secretary of Interstate Removals Services.
Further action
16.3 Each party must do, at its own expense, everything reasonably necessary (including executing documents) to give full effect to these Terms and any transaction they contemplate.
16.4 The failure of a party at any time to require the performance of any obligation under these Terms is not a waiver of that party's right:
to claim damages for breach of that obligation and
at any other time to require performance of that or any other obligation under these Terms, unless written notice to that effect is given to the other party.
16.5 A waiver of any provision or right under these Terms:
must be in writing signed by the party entitled to the benefit of that provision or right and
is effective only to the extent set out in any written waiver.
17.1 Any dispute that may arise between the parties under these Terms must be referred to an independent third-party mediator appointed by the Queensland Law Society.
Governing law
18.1 The laws of Queensland govern these Terms.